Frequently Asked Questions
Q: Is it safe to use my credit card on your website?
A: Yes. Currently, you can choose to pay with your credit card through our Credit Card Payment (only for Visa or MasterCard) or PayPal (support nearly all kinds for credit card, including Visa, MasterCard, American Express, Discover etc.). We guarantee that any purchase you make on the jordanshoesclub.com website will be 100% safe. Every jordanshoesclub.com purchase is based on Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Netscape, Firefox and AOL's browser, so that only jordanshoesclub can read a buyer's personal information. Shopping online at jordanshoesclub is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
Q: Is it safe to use my debit card on your website?
A: Yes. You can pay with your debit card through PayPal. PayPal will process your debit card payment in secured environment. To learn more, please visit PayPal:
www.paypal.com.
Q: Can I order over the phone?
A: No. We don't take phone order currently. You may make phone call at jordanshoesclub in near future.
Q: What forms of payment do you accept?
A: Through Credit Card (Visa & MasterCard) & PayPal, jordanshoesclub now accepts major credit cards: Visa, MasterCard, Discover, and American Express. Also, you can pay by PayPal account.
Q: How can I check the status of my order?
A: You can check the status just login to your account, and click into "My Orders". Your orders' status and brief information will be shown in order history table.
Q: How long does it take to receive my order?
A: Allow 3-5 business days for receipt within the United States when you order with free USPS Standard Ground Service. Receipt of international orders takes 5-7 business days. As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 24 hours to 2 business days. Processing time includes receiving your order, transmitting the information to the appropriate warehouse, and packing the item for shipping. After processing is complete and shipping begins, shipping time is the USPS transit time from the warehouse your shipping address.
Q: How about the shipping costs?
A: USPS Standard Ground Service is free to jordanshoesclub.com customers. Allow 3-5 business days for receipt within the United States.
Q: Can I make a purchase from outside the U.S.?
A: Yes. You may purchase from an international address. Please
Click here for details on international shipping.
Q: Do you ship to addresses outside the U.S.?
A: Yes. jordanshoesclub now ships orders to an expanding list of international destinations.
Click here (International Shipping) to learn more about international shipping.
Q: Do you ship to P.O. Boxes or Military APO/FPO addresses?
A: No. Currently we do not accept orders with shipping address of P.O. Boxes or Military APO/FPO. Besides, we only ship to your confirmed address (the address on file with your credit card company, if you need to ship to an alternative address, please call your credit card company and add the alternative ship-to address to your acct).
Q: Can I get my order any sooner?
A: We don't offer next day delivery yet but we're working on it so keep checking back.
Q: Do I need to sign for the delivery?
A: Yes. A signature is required and if you're not available our courier will try a neighbor and post a card at your address to let you know.
Q: What happens if I miss my delivery?
A: Our courier will try at your neighbors and if they're available to sign we will leave it with them and post a card through your door to let you know. If our courier misses you or your neighbors they'll leave a card and try again the next working day. If they miss you again, they'll leave you another card and take the goods back to the nearest depot where they can be collected.
Q: Can I track my delivery?
A: Yes. Order tracking is available in the My Account page or we'll send you a tracking link via email when the order has been dispatched.
Q: Will you charge sales tax on my order?
A: No. Enjoy no sales tax on every U.S. order. jordanshoesclub pays all applicable sales tax for you.
Q: Can I return or exchange my purchase?
A: Yes. If you are not happy with your order, we are happy to accept a return or an exchange at no cost to you. To learn more about our returns and exchanges,
click here.
Q:What is your return policy?
A: We guarantee that you will be 100% satisfied. If you are not happy with your order, we are happy to accept a return or an exchange. jordanshoesclub has a general 30-day return/exchange policy for unworn/unused merchandise. Eligible returns or exchanges can be processed directly online or by email jordanshoesclub.com Customer Service to:
service@jordanshoesclub.com. To read our return policy and instructions for making a return or an exchange,
click here.
Q:If I didn't receive an order confirmation or shipment notification by email. How can I get another copy?
A: You can login to you account to check the status of your order. If you did not receive any copy of your order confirmation or shipment notification, contact jordanshoesclub.com Customer Service:
service@jordanshoesclub.com.
Q: Why doesn't the tracking number work?
A: It may take 24 hours before tracking information appears on the USPS website. For further assistance, contact jordanshoesclub.com Customer Service:
service@jordanshoesclub.com.
Q: USPS says my order was delivered but I did not receive it. What can I do?
A: Contact jordanshoesclub.com Customer Service:
service@jordanshoesclub.com. A Customer Service associate will be happy to assist you.
Q: How can I cancel my order?
A: Contact jordanshoesclub.com Customer Service:
service@jordanshoesclub.com as soon as possible after placing your order. Please note that your order is sent to the warehouse as quickly as possible to ensure prompt delivery. Once the order is transmitted to the USPS, it may be difficult to stop the shipment.
Q: How can I change my order?
A: Contact jordanshoesclub.com Customer Service:
service@jordanshoesclub.com as soon as possible after placing your order. Please note that your order is sent to the warehouse as quickly as possible to ensure prompt delivery. Once the order is transmitted to the USPS, it may be difficult to make a change.
Q: How can I get a discount that wasn't applied to my order?
A: Please send an email to
service@jordanshoesclub.com with the specific promotion or discount and the order will be reviewed. Applicable discounts will be applied directly to the credit card used on the order once the order has been shipped out.
Q: Why won't my order go through?
A: Below are the most common explanations for an order not going through:
- If the error message references billing address verification error, this typically indicates that the credit card company or the network they use has coded a different billing address than you provided. If you moved within the past 6-9 months, you may want to enter the old billing address and try again. Please note you may want to contact your credit card (or bank) first as each attempt will place a hold on the funds being attempted for pre-authorization.
- If the error message references the order is being refused, please contact your credit card company (or bank) to determine their reason for the refusal.
- If you experience an error after checking out of the shopping cart, but before entering any other information, this typically indicates that your computer is not set to accept cookies. You can either enable cookies on your computer or contact jordanshoesclub.com Customer Service: service@jordanshoesclub.com to assist you.
Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
A: Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard by Credit Card Payment. And PayPal can process Visa, MasterCard, Discover, and American Express credit card payment. Below are additional explanations for an order not going through:
- If the error message references billing address verification error, this typically indicates that the credit card company or the network they use has coded a different billing address than you provided. If you moved within the past 6-9 months, you may want to enter the old billing address and try again. Please note you may want to contact your credit card (or bank) first as each attempt will place a hold on the funds being attempted for pre-authorization.
- If the error message references the order is being refused, please contact your credit card company (or bank) to determine their reason for the refusal.
- If you experience an error after checking out of the shopping cart, but before entering any other information, this typically indicates that your computer is not set to accept cookies. You can either enable cookies on your computer or contact jordanshoesclub.com Customer Service: service@jordanshoesclub.com to assist you.
Q: What are cookies? Do I need to enable cookies on my browser to shop at jordanshoesclub.com?
A: A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other websites. You need to enable cookies on your browser to enjoy all the shopping features at jordanshoesclub. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your jordanshoesclub.com account information.
Q: Do you carry a specific color/price/style?
A: Choose the category you want to browse on navigate column at left of each page, and you will be taken to product list page. After making your selections, the product list will be updated on your selection.
Q: The size/color I want is currently out of stock. Can you notify me when the item is available?
A: On the product details view of most items, there is a "Get shoes alert" link (this function is comming soon) that enables you to receive an email from us when a specific size/color is restocked. If this feature is not listed on the product details view of the item you would like to purchase, please feel free to contact jordanshoesclub.com Customer Service by email to
service@jordanshoesclub.com for further assistance.
Q: Do you do back orders?
A: No. jordanshoesclub does not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
Q: Do you sell gift certificates?
A: No. But we will in the near future.
Q: Do you have a catalogue?
Q:Where do your store locate?
A: jordanshoesclub does not have traditional store locations. Everything we offer can be purchased through our website at
www.jordanshoesclub.com.
